I was helped by Scott on May 13th. He was very knowledgeable and professional. He answered all my questions thoroughly and explained what he was doing to service my appliances. I couldn’t have asked for a better technician. This was my first service appointment for a new appliances that I didn’t even have for 30 days so I wasn’t a happy. However things happen even with new appliances. Scott made my experience a pleasant one and informed me on how to care for my appliance. I rarely come across individuals with excellent customer service skills yet Scott’s customer service was stellar. Thank you so much Scott!
So professional from when the young lady called me to make my appointment. Scott was honest about what was covered by warranty insurance and what wasn’t. After he opened up the machines he replaced bad parts which, he had with him. Had him service my frig too since he was here and had the time, he was so happy and gracious about fixing my appliances. He expressed how much he loved it when he finds something wrong during a routine maintenance so that he can repair it, keeping my machines from breaking down. I appreciated the messages for appointment reminders and the ability to track the tech’s progress for the day to see when he’d be coming to my house, plus he even called when he was on his way. I’ll have them come back for maintenance or repairs and will tell my friends and family about them too.
The best I mean the Best, very professional. They came in my home and showed me what was wrong with my Refrigerator, I am going to recommend them to all my family and friends. Thank you so much.
I used Oak Valley appliance last week to work on our freezer in our refrigerator. They came out the next day, very professional and knew exactly what was wrong. Did their thing and were on their way. Will call again when I need repair on our appliances. Jeremy and Scott were the technicians that did the work. They’re good.
Scott was an awesome appliance technician! Very knowledgeable and went above and beyond to make sure we got our refrigerator repaired and up and running again. Great experience overall!
Great service the service tech Jeff was very polite and showed up on time I feel confident that I won’t be needing my washer serviced for Quite awhile. I would recommended this company
This company is awesome! Their technicians are highly trained, knowledgeable, and friendly. Jared is the MAN! He fixed my dad’s and my refrigerators after being told by another company the refrigerators needed to be replaced. He just fixed my 33 year old Okeefe & Merritt stove. Works like a charm!!! Won’t call anyone else for service needs.
Tobias came to help me with my washer and dryer, he showed me things i never knew before. Super kind and helpful i would 100% ask for him or this company back. If your looking for great technician Tobias or this company is AMAZING.
We have the pleasure to call Oak Vally Appliences a few times. They have been nothing but professional and knowledgeable. Great communicating with arrival times. We are very satisfied with their service technicians.
Tobias is the man!!
Polite..on time..and knows his business.
I had a very pleasant experience with Oak Valley Appliance Excellent service .I had my refrigerator repair ,Jared fix what was wrong and 2 other parts that needed fixing, He did and excellent Job.
I am happy I called Oak Valley to repair my refrigerator. Both technicians were friendly and courteous. Jeremy took the time to show me the problem and then explained the procedure needed to fix it. I cannot remember having such a pleasant experience involving a service call .
On time and got my dryer fixed as promised.
Service was great. The technician had the part and my washer was fixed the day of my appointment. Very friendly and knowledgeable technician.
Once the parts arrived they did an excellent job getting our fridge up and running
I think you provide OUTSTANDING information service. My thanks to Jarime you will be our preferred company going forward when need repair service
Very good company
On time..very polite.. quickly found problem and repaired efficiently.A great Tehachapi service company..
You are my go-to guys. Sandra was very competent arranging the service appointment Jeremy was very helpful , teaching me about proper care for my refrigerator.
Great service..The service technician named Mike was very friendly and professional
Highly recommend. Both office staff and technical staff are professional and highly qualified. Josh came out on time found a upgrade that I didnt even know about. Fixed and everything running as it should. U Call them you’ll be glad u did..
Thank you so much for your service, for so many reasons… I really like you auto messages, the updates are great. Also, your tech, Mike has a fine work ethic, demeanor, and gentle personality. The all around experience was truly: 5â˜†
Jeremy was excellent
Technician was very professional and completed the job very fast.
The service was exellent. Have used Oak Valley before and i was always satisfied
Service was great, friendly and professional
Tobias was very respectful and kept me informed every step of the process.
Both Technicians, Jeremy and Tobias who came out to service my washer were great. They kept me informed on as they repaired my washer. They were polite and cautious.
Jeff was very polite, knowledgeable, and arrived within the expected time frame. Although he couldn’t save my washer (it was an older machine), he gave me good tips about what to look for when buying a new machine. Thanks.
Very professional. Fixed n repair my Refrigerator. Thanks!!
Excellent repair service. They are timely, courteous, and very knowledgeable. They were able to repair my refrigerator, that I had planned to discard, at a reasonable cost. I would recommend this company to anyone. They will be the only people I call for any appliance repair.
Previous two reviews were from me!
Mike has been here before to do repairs and installs. Very competent, explains the situation clearly, works fast, and leaves the space tidy!
Jared did an awesome job. Knew what he was doing but also took pride in his work.
I have been in the lodging business for over 25 years, and I never seen a honest and hard working person as Dave. Most of all, he is friendly. Thank you for your service, we appreciate it.
I always call call Oak Valley Appliance for prompt professional & friendly service. Thought I needed to replace my old oven, but no, it was fixable!
Excellent service. My technician showed up on time, was friendly and professional. Additionally, he was full of great tips to keep our 10 year old refrigerator working in prime condition. Prices for diagnostic were fair.
Excellent work at a couple of refrigerators worked on ther’e great. both times technicians fast friendly and on
We had our Whirlpool Front Loader worked on by Jeremy, he was very professional and knowledgeable. I would recommend Oak Valley Appliance to anyone. Its nice to know that we have a company like this to service the AV area.
Thanks Oak Valley for a pleasant repair call today. Your repairman Josh was very professional. No mess and informative. I am very satisfied with your service.
The 2 gentlemen that came showed up within the first half hour of the 4 hour window. They were very professional and also personable. Right away they figured out what the problem was on our Samsung refrigerator and had the parts on hand and fixed the problem. I was very pleased with the experience and service. I would recommend this company to anyone who needs great service. Thank you very much.
Probably one of the best experiences I’ve had for appliance repair, service call, customer service. My first contact with Oak Valley Appliance was leaving a voicemail before business hours, and recieved a call back less than 2 hours after they opened. The female on the phone was polite, helpful, and took detailed information about my request and schelduled the service call 3 days later. The technician arrived an hour into the 4 hour window, clean & smiling. Very polite & knowledgeable. He even brought parts for the more common repairs for the oven. The kind of company you’d expect to find in Mayberry.
We have used Oak Valley for 25 plus years. They are on time, polite and always answer all our questions. I wish they fixed cars too! The best folks to call if your appliances are giving you trouble.
as referred to Oak Valley because I needed to convert a dryer to propane. I showed this morning to schedule an appointment and Mike from behind told me he can do it today. Prompt. Smart. Professional. Friendly. Honest. Integrity. Mike provided fantastic service on top of the fantastic service provided. Oak Valley has a customer and a friend.