Customer Service Representative (CSR)

Qualified applicants must have experience as a Customer Service Representative.

Oak Valley Appliance is seeking a CSR to add to our growing team. Our technicians provide professional in-home repair on refrigerators, washers, dryers, ovens, dishwashers, and more — and we need your help to schedule repair appointments, route technicians, and offer top-notch customer support!

Full-Time Hours:

Monday – Friday, 8am-5pm

Job Duties include:

– Answer high volume of calls
– Schedule appointments
– Route technicians according to skill and location
– Validate warranty
– Handle first level customer complaints
– Exceed customers expectations

Job requirements include:

– High school diploma or equivalent
– 1 year of previous call center or office support experience
– Excellent written and verbal communication skills
– Strong desire to provide the best customer service in town

Compensation:

– $11.50/hour plus bi-weekly bonus
– Annual bonus based on weekly performance
– 1-2 weeks vacation per year based on time served
– Sick pay
– Holiday pay

For consideration, please submit your resume and cover letter to info@oakvalleyappliance.com.